How to make a return?

1. How do I make a return?

• Before sending the products, submit your request using the form below.
• Provide your order number, the products concerned, the quantity, and the reason for the return.
• Our customer service team will review your request and send you the instructions needed for the rest of the process.
• Do not send the package to an address found in an old email or on an old document without first checking the current instructions.

2. What condition does the product need to be in?

Indicate in the form whether the product is unopened, opened, or used. The product condition may affect whether it can be returned, depending on the product type and applicable rules.

Pack the items carefully so they are not damaged during return shipping.

3. When will the refund be issued?

Once the returned package is received, the products must be recorded and checked in our warehouse. The refund is then processed according to the procedure applicable to your return.

Depending on the return type and the payment method used, it may take a few additional business days for the refund to appear in your account.

4. Information required for your request

• Email address
• Order number
• Products you wish to return
• Quantity
• Reason for return
• Product condition