When will I receive my refund?

1. Refund after a return

The refund is processed after the returned package is received and verified at our warehouse.

Processing can take up to 14 business days after the return is received. Once the refund has been processed on our side, your bank or payment provider may need a few additional business days for the amount to appear in your account.

2. Refund after a cancellation

If the order was cancelled before it was shipped and a payment had already been made, the refund can take up to 7 business days depending on the payment method used.

3. Package returned to sender

If the carrier returns the package to our warehouse, we must first receive it and log it.

The refund can then take up to 14 business days after receipt of the returned package.

4. Failed payment or bank transaction

When a payment has not been finalized, a temporary transaction may sometimes remain visible on the bank account.

Depending on the bank or payment provider, the release or refund of the amount can generally take between 1 and 5 business days.

5. When should you contact us?

Use the form below if the time frame for your situation has already passed.

Have the following information ready:

• order number,
• reason for refund,
• date of return or cancellation,
• payment method used,
• return tracking number, if available.